PRIVACY POLICY
General Privacy Policy
At LUUDOO we attach great importance to your privacy. To fully benefit from our service, we need certain information from you. In this General Privacy Policy you can read what we do with this information and what are the legal grounds on which this use is based.
This “General Privacy Policy” governs the processing of your personal data by those persons responsible for the processing: Ludufactur GmbH, owner and operator of LUUDOO, registered at Sophie-Charlotten-Str. 9-10, 14059 Berlin, Germany (hereafter: “LUUDOO”).
This General Privacy Policy contains your rights and obligations with regard to LUUDOO and can be revised or updated. We would advise you to read through them carefully and to review them regularly.
Article 1 - General information
By means of this General Privacy Policy, LUUDOO is also in line with the European Regulation 2016/679 of 27 April 2016 regarding the protection of personal data (hereinafter referred to as the General Data Protection Regulations or as the “GDPR”) and any specific local data privacy regulation.
Data protection officer / DPO
It is the duty of the Data Protection Officer / DPO to ensure that the Company's Privacy Policy complies with the General Data Protection Regulation (GDPR). The Data Protection Officer / DPO acts as an advisor to the controller or the processor. He/she should also act as a contact person for the Data Protection Authority. The Data Protection Officer / DPO can be contacted by email: dpo@luudoo.com.
Article 2 - Personal data
2.1. Personal data that you share with us:
- Category 1: without registration: your IP-address;
- Category 2: at registration on the website/app when creating an account: Your e-mail address and password; and any supplementary personal data you voluntarily provided in your profile
- Category 3: your first name & name and address details in order to make a delivery, your payment and invoicing data when placing an order;
- Category 4: when you subscribe to our newsletter: your e-mail address;
- Category 5: images that you save on your account or upload for the delivery of the goods;
- Category 6: via cookies: see Article 8;
- Category 7: transfer to third parties: your IP address, e-mail address, order data and other electronic data. Certain information is passed on to our partners when, for example, you choose to post a review about LUUDOO. More information on this in Article 3.3
2.2. LUUDOO can collect data from you (personal data) in various ways:
- by using cookies (see below);
- during your registration and use of the website or app.
Article 3 – Purposes of the processing
3.1. General purposes:
LUUDOO will only make use of the personal data collected from you for the following purposes:
- Category 1: your IP address for the purpose of maintaining and improving this website or mobile app and the inclusion of personal data in anonymous statistics from which the identity of specific persons or companies cannot be deduced, with the legal grounds being the legitimate interests of LUUDOO to continually improve its website or mobile app and services. Using the IP address, the geographical information is also processed via Google. Furthermore, we also remember your preferences, in order to be able to give you suitable advice.
- Category 2: your e-mail address and password (and any supplementary personal data you voluntary provided in your profile) for the purpose of managing your account on this website or mobile app, with the legal basis being the implementation of an agreement that was requested by you, and, if indicated by you, for the sending of direct marketing, with the legal basis being your explicit, prior consent.
- Category 3: your first name, name and address details for the delivery, payment and invoicing of the products ordered by you, with the legal basis being the provision of a service that was requested by you.
- Category 4: your e-mail address for the purpose of sending you direct marketing, newsletters, special offers and promotions, with the legal basis being your explicit prior permission.
- Category 5: images that you save on your account or upload for the delivery of the goods.
- Category 6: cookies, see Article 8 for more information.
- Category 7: your IP address, e-mail address and certain order dataare securely passed on to our partners with the aim of being able to perform the requested action, e. g. posting a review on LUUDOO. Furthermore, this information is passed on for accounting or security purposes. Therefore, LUUDOO bases on the implementation of an agreement that was requested by you, and where necessary, on your prior permission.
You are not obligated to release your personal data, but you must understand that the provision of certain services becomes impossible if you refuse to allow the processing.
3.2. Direct marketing:
The personal data will also be used for direct marketing, if you gave your consent.
If you have already been included in our mailing list for receiving marketing materials in electronic form, LUUDOO may use your personal data for sending you direct marketing with regard to LUUDOO and its services.
This consent can be withdrawn simply at any time, without justification and free-of-charge, for example by clicking on the opt-out link provided for this at the bottom of each promotional e-mail message or in your profile. You can also contact us by e-mail via support@luudoo.com or by letter to the following address:
LUUDOO
Sophie-Charlotten-Str. 9-10
14059 Berlin
Germany
3.3. Transfer to third parties:
LUUDOO will never pass on your personal data to third parties without your consent, with the exception of companies that are directly or indirectly connected with LUUDOO for carrying out the requested services (such as the production or delivery of the ordered goods).
LUUDOO will make reasonable efforts to inform you in advance of the fact that LUUDOO discloses your data to the above-mentioned third parties, but you should also recognise that this is not technically or commercially feasible under all circumstances.
Further, LUUDOO will not sell, rent or distribute your personal data, or make it otherwise commercially available to third parties, except in the cases described above, or with your prior consent.
3.4. Legal requirements:
In rare cases, it may occur that LUUDOO is obliged to disclose your personal data pursuant to a court order, or in order to comply with other mandatory laws or regulations. LUUDOO will make reasonable efforts to inform you accordingly in advance, unless this is subject to legal restrictions.
Article 4 – Duration of the processing
We retain and process personal data for a period that is necessary to fulfil the purposes of the processing, depending on the contractual relationship between you and LUUDOO.
- Category 1: without registration: your IP address for the duration of your visit to the website or app.
- Category 2: your e-mail address and password (and any supplementary personal data you voluntarily provided in your profile) will be retained for the duration of the customer relationship.
- Category 3: after you have placed an order, your first name, name and address details will be retained for the duration of the customer relationship.
- Category 4: your e-mail address will be retained for the duration of the customer relationship.
- Category 5: all images uploaded by using your account will be retained for 24 months. If a (new) order has been placed, your images will be kept for another 24 months. If images have been uploaded or used for an order without using your account, these will be kept for one month.
- Category 6: cookies, see Article 8.
- Category 7: these data are stored during a limited period of time, in accordance with the contract that LUUDOO has entered into with its partner.
Article 5 - Your rights
5.1. Right of access and inspection:
You have the right to access your personal data at any time and free of charge, as well as to be informed about the use LUUDOO makes of your personal data.
5.2. Right of correction, deletion and limitation:
You are free to communicate your personal data to LUUDOO, or not to do so. In addition, you have the right to ask us to correct, supplement or delete your personal data at any time. You acknowledge that the delivery of certain services and products will not be possible if you refuse to communicate personal data, or if you ask us to delete your personal data.
You may also request that the processing of your personal data be restricted.
5.3. Right of objection:
You also have the right to oppose the processing of your personal data for serious and legitimate reasons.
In addition, you always have the right to oppose the use of Personal Data for direct marketing purposes; in such a case, you obviously do not have to give any reasons.
5.4. Right of free data transfer:
You have the right to obtain your personal data that is processed by LUUDOO in a structured, standard and machine-readable form and/or to have your personal data transferred to other data processors.
5.5. Right of withdrawal of consent:
Insofar as the processing is based on your prior consent, you have the right to withdraw this consent.
5.6. Exercising your rights:
You can exercise your rights by contacting us, either by e-mail to support@luudoo.com or by letter to (provided you can identify yourself as a customer):
LUUDOO
Sophie-Charlotten-Str. 9-10
14059 Berlin
Germany
5.7. Right to submit complaints:
You have the right to lodge a complaint to the Information Commissioner’s Office (ICO): Information Commissioner’s Office, 3rd floor, 14 Cromac Place, Belfast, BT7 2JB Phone: 029 2067 9400, Fax: 0292 067 8399 e-mail: registration@ico.org.uk.
A claim for compensation from the civil court will still be possible afterwards in the event you were to suffer damage as a result of the processing of your personal data.
Article 6 - Security and confidentiality
6.1. Security measures
We have developed technical and organisational security measures of personal data protection to prevent the destruction, loss, falsification, modification, unauthorised access or inadvertent notification to third parties of personal data by error, as well as to prevent any other unauthorised processing of this data.
6.2. Third party liability
Under no circumstances can LUUDOO be held liable for any direct or indirect damage that arises from the incorrect or unlawful use of the personal data by a third party. You guarantee that you have lawfully obtained permission from the people who are included in the images you submitted or uploaded, and if there is copyright or any other right on the images, that you have these rights; and that you will fully compensate and indemnify LUUDOO against any claim by a third party against LUUDOO as a result of unlawful processing of that third party’s personal data.
6.3. User compliance
You must comply with the security regulations at all times, for example by preventing any unauthorized access to your login. You are therefore solely responsible for the use of our service from your computer or mobile device, IP address and for your identification data, as well as for the confidentiality thereof.
Article 7 – Access by third parties
7.1. Employee access
In order to be able to process your personal data, we grant access to your personal data to our employees to the extent that is necessary for one of the described purposes of the processing.
7.2. Contractual enforcement
We guarantee a similar level of protection by making contractual obligations that are similar to this Privacy Policy enforceable against the employees and appointees.
7.3. Customer service access
In order to guarantee an optimal service, our customer service department has access to your account, and this only in the context of providing our services to you.
Article 8 - Cookies
8.1. Cookie Policy
As a result of the European e-Privacy Directive, all websites targeting certain parts of the European Union are required to request your consent for the use or storage of non-essential cookies and similar technologies on your computers or mobile devices. This Cookie Policy gives you clear and complete information about the cookies that LUUDOO uses, including their purpose.
When you first visit the LUUDOO website, a pop-up will appear making you aware of the fact that by further navigating the LUUDOO website, you accept the way LUUDOO uses cookies, in accordance with this Cookie Policy.
LUUDOO reserves the right to make changes to the Cookie Policy at any time. To be kept informed of any changes, you are requested to consult the Cookie Policy regularly.
8.2. What are cookies?
A "cookie" is a small file sent by the LUUDOO server and placed on your computer's hard drive. When a cookie is stored on your computer, with every subsequent request to the same domain name, also the data stored in that cookie is sent until the cookie expires or is deleted. A server can only give you a cookie if you make a request to that server. The cookie is only stored if your browser is configured to store cookies.
8.3. Why does LUUDOO use cookies?
Cookies provide additional functionality for the website or help us to analyze the use of the website more accurately. For example, our server can set a cookie that prevents you from entering a password more than once during a visit to one of our websites. To manage the website, LUUDOO collects information about the IP address that is used when the computer of a user connects to the Internet.
We use the IP addresses collected through the website only to ensure the proper and secure management and operation of LUUDOO's services. In addition to preventing unauthorized access, collecting IP addresses makes it possible to quickly identify the cause and restore normal operation in the event of a malfunction on the website. We do not use or disclose IP addresses in connection with personal data.
While we collect information about how you use the website's services, we retain the anonymity of individual users when using or disclosing this information. However, when we consider it necessary to protect the website or the users / visitors, we can take measures by using IP addresses to identify individuals.
8.4. Types of cookies
Although there are different types of cookies - different in functionality, origin or storage period - the legislation mainly distinguishes between functionally or technically necessary cookies on the one hand and all other cookies on the other.
Please find more information about the types of cookies we use, as well as the option to opt in or out of the use of certain type of cookies on our .
For cookies placed by third parties (including Google Analytics), we would like to refer you to the statements that these parties provide on their respective websites. Please note: we have no influence whatsoever on the content of those statements, nor on the content of the cookies of these third parties: Google Analytics cookies.
More information about cookies can also be found at: https://www.allaboutcookies.org/
More information about 'online behavioral advertising' and 'online privacy' can be found here: https://www.youronlinechoices.eu/>
Article 9 – Applicable law and competent court
This General Privacy Policy is governed, interpreted and implemented in accordance with German law, which is exclusively applicable.
The courts that have jurisdiction over the company responsible for the processing of personal data have exclusive jurisdiction over any dispute that may arise from the interpretation or implementation of this General Privacy Policy.
In the case of any contradiction between the English General Privacy Policy with the German version, the German version will take precedence.